Title Client Coordinator Supportive Living Apartment Program
Job Information

POSITION TITLE:              Client Coordinator, Supportive Living Apartment Program 


HOURS OF WORK:           35.0 Hours per week.  Monday to Friday with flexibility 

JOB SUMMARY:               This position will report to the Team lead for the Apartment program.

The Coordinator is responsible for delivering services in accordance with the CMHA Calgary Region service model.  Through coaching and mentoring, you will support clients with a mental illness and/or concurrent diagnosis on their journey to wellness by connecting them to community resources and developing their daily independent living skills.


  • Minimum Education – Bachelor of Social Work (BSW) preferred or recognized diploma or undergraduate degree in a human services area.
  • You have two (2) years of experience in working with persons with psychiatric disabilities, diagnosed mental illness and/or addictions along with experience in life skills and experience in managing own caseload.
  • You have worked in the mental health field for over two (2) years and have a deep commitment to and understanding of the recovery model.
  • You demonstrate deep respect not only for clients but for the teams you support, your peers and community partners.
  • You have experience working in an interdisciplinary setting.
  • You must be able to work flexible shifts.
  • Applied Suicide Intervention Skills (ASIST) Training.
  • First Aid and CPR certifications.
  • Valid driver’s license and a vehicle.

Client Service Responsibilities:

  • Adheres to the CMHA Program Policies and Procedures within the assigned Program.
  • As a front line worker, provides clients with consultation and supportive counseling in the event of an emergent or crisis situation.
  • Advocates for clients when necessary and to ensure they receive adequate care, treatment services, and information from the community and CMHA.
  • Assists clients in establishing peer, family, and community support networks.
  • Assist clients with developing practical skills that will prepare them for independent community living.
  • Collaborate with a client’s clinical support on a regular basis to ensure they are made aware of a client’s needs, progress, and any other identified issues that fall beyond the scope of both programs.
  • Develop practical skill workshops or modules relevant to the clients of the program as needed.
  • Facilitate workshops and skills groups to clients and other partnering organizations.
  • Liaises with community partners on a regular basis to ensure collaborative efforts in assisting clients to meet their personal goals.
  • Participate in community liaison meetings as required.
  • Record, update and submit client demographics and service information to assist with the generation of required agency statistical records and funding reports.
  • Maintains effective written and verbal communication systems necessary for client service delivery and program functioning.
  • Provides clients with the coaching, support, and connection to resources necessary for the maintenance or development of living skills in the areas of home management, mental health management, money management, interpersonal relationships, leisure/recreational pursuits, self-care and coping skills, medication management, problem solving, and psychosocial skill development and maintenance.

Team & Organization Responsibilities:

  • Adhere to the ‘Working alone policy” as outlined in the Outreach Services Polices and Procedures manual.
  • Adhere to the definition and guiding principles of the Supportive Living Service Models.
  • Mentoring new staff, practicum students and volunteers as required.
  • Participate as a responsible member of the agency.
  • Participate in the overall functioning and coordination of the program.
  • Be a resource to the community in the area of information and referral services.

Skills & Personal Attributes:

  • High level of initiative and self-motivation.
  • Approachable, accessible and facilitates cooperation.
  • Able to engage in active listening and provide/accept constructive feedback.
  • Highly effective at conflict resolution, problem-solving and decision-making.
  • Demonstrated behaviour consistent with organizational values.
  • An interest in lifelong learning along with empathy and insight.
  • Recognizes and adheres to professional boundaries.
  • Sound judgement and the ability to work independently and as part of a team.


Qualified applicants should click on Apply Now link below this posting to complete the Application Online Form along with uploading your cover letter and your resume to Human Resources Calgary at hr@cmha.calgary.ab.ca.

Successful applicants will be required to provide proof of education credentials upon hire and complete a criminal record check.

Thank you for your interest. While we appreciate all the submitted applications, we will only contact the candidates considered for this position.

Apply Now