Title Coordinator, Street Outreach And Stabilization (SOS) Program
Job Information

POSITION TITLE:                 Coordinator, Street Outreach And Stabilization (SOS) Program


HOURS OF WORK:              35 hours per week with Flexibility

JOB SUMMARY:                   The Street Outreach and Stabilization (SOS), the SOS Coordinator is responsible for delivering SOS services in accordance with the SOS service model.

The Program helps to address the needs of difficult to reach individuals by connecting and working with them. SOS is often the helping hand that is needed for these individuals to regain stability and resiliency of their lives.  Program recipients can transition to other CMHA services, and with the intent to move toward independence.


  • You have worked in the mental health and addiction field for more than two (2) years and have a deep commitment to and understanding of harm reduction and the recovery model of care.
  • A recognized diploma or undergraduate degree in a related human services.
  • Two (2) years of experience in working with people with mental health conditions and addictions. Previous experience working with the homeless population is vital for this role.
  • An understanding of mental health conditions and community integration.
  • Proven ability to work effectively as part of a multi-disciplinary team.
  • Current ASIST Training and Non-Violent Crisis Intervention Training is an asset.
  • Current First Aid and CPR certifications.
  • Valid driver’s license and a vehicle.

Client Service Responsibilities: Working in a multi-team environment at the SORCe, the SOS Coordinator will,

  • Play a crucial role as an initial point-of-contact, providing information and support as individuals embark on their wellness journey.
  • This role delivers an excellence in standard of care while empowering in providing solution focused skill development to assist clients in their wellness journey.
  • Establish professional working alliance and relationship with clients as well as the teams you work with, colleagues, peers, and community partners.
  • Provide outreach support to the homeless population at the SORCe, designated shelters and service agencies.
  • Provide ongoing case management and develop individualized services plans based on client need to work towards independence.
  • Assist clients in accessing services in the area of food, shelter, clothing and addiction support.
  • Advocate behalf of and with clients within clinic and community based settings when necessary to ensure adequate care, treatment, and services.
  • Attend, and transport as required, to client appointments including medical and legal appointments.
  • As required, to liaise with personnel (shelter staff, physician, psychiatrist etc.) who are involved in a clients’ care in order to assess progress of the client.
  • Liaise and consult with AHS nurse to provide support to clients in regards to psychiatric assessments and physical health care as required.
  • Explore housing options, including weekly Coordinated Access and Assessment meetings and online rental ads, and attend housing viewings with clients as needed.
  • Assist clients with developing practical skills that will prepare them for independent community living.
  • Coordinate food hampers from the Calgary Food Bank and deliver to SORCe once per week.
  • Participate in community liaison meetings, presentations and displays as required.
  • To be a resource to the community in the area of information and referral services.
  • Some evening and weekend work may be required.
  • Work with peers, volunteers, and students within the broader spectrum of CMHA’s Recovery framework.

Team and Organization Responsibilities & Personal Attributes

  • Adhere to the definition and guiding principles of the Team Model.
  • Promote the principles of diversity and equity in all work related duties, wherever applicable.
  • Sound judgement and the ability to work independently and as part of a team.
  • Experience in assessment, prevention, implement intervention, documentation and case management.
  • High level of initiative and self-motivation and professional autonomy.
  • An interest in continuous learning and development.


Qualified applicants should apply directly to our CMHA Calgary website at http://cmha.calgary.ab.ca/get-involved-2/employment/careers/ Click on position to review details then click on Apply Now at the bottom of the position page to complete the Job Application Form along with upload your Cover letter and your Submit your full application to Human Resources Calgary at hr@cmha.calgary.ab.ca.

Candidates with personal or family experience of mental health or addiction issues are encouraged to apply.

Successful applicants will be required to provide proof of education credentials upon hire and
complete a criminal record check.

Thank you for your interest.

While we appreciate all the submitted applications, we will only contact the candidates considered for this position.

We will post this position until suitable candidate is selected.

Apply Now