Title Outcomes Training and Auditing Coordinator – Maternity Leave
Location #105, 1040 – 7 Avenue SW. Calgary
Job Information

Are you a dynamic, committed individual looking to make a difference in the lives of members of our community?  We are accepting applications for the position title below:

Canadian Mental Health Association (CMHA) – Calgary Region is part of Canada’s most established national mental health organizations, the Canadian Mental Health Association. CMHA facilitates access to resources people require to maintain and improve mental health and community integration, build resilience and support recovery from mental illness and addiction.

In return for your commitment: CMHA offers their employees a competitive salary, work/life balance, career planning as well as professional development opportunities. Come and work with other amazing individuals that are as committed to helping, learning and growing as you are! 

POSITION TITLE:              Outcomes Training and Auditing Coordinator 

JOB CLASSIFICATION:   Temporary Full-time Maternity Leave Starting Mid-September for Training (2 days a week).  End of October (Full-time)

HOURS OF WORK:           35 hours per week commencing end of October

JOB SUMMARY:               The Outcomes Training and Auditing Coordinator will report to the Executive Lead, Community Impact and Evaluation.
This position will oversee facilitation and planning for training; auditing related to data collection and use; and maintenance and
support of the client information database to meet service user, staff, agency and funder needs.


  • A recognized diploma or undergraduate degree in database management, business, education or equivalent.
  • Knowledge and understanding in the area of program evaluation and outcome measurement is an asset.
  • Experience facilitating and developing training.
  • Two years of experience in working with database programs.
  • Experienced with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
  • Experienced with the Penelope client database is an asset.
  • Familiarity with other software such as Venngage, Vimeo, Survey Gizmo is an asset.
  • Experience working in a not-for-profit and/or mental health setting is an asset.
  • To participate as a responsible member of the agency. 

Client Service Responsibilities: 


  • Develop training modules, both in person and online, for CMHA staff related to all aspects of data collection and use in support of the client information database.
  • Facilitate training for new and current staff on use of the database system and other related information management topics. Training is offered primarily during day time hours, but occasionally on evenings and weekends
    to support staff availability.
  • Review and update the training project plan, and training schedule with input from service users, staff, agency and Impact Evaluation Team.


  • Ensure data entry by all staff is up-to-date and accurate. Audits will be completed to ensure receipt of information as required (i.e. surveys, pre/post-tests, general data entry).
  • Coordinate effective database maintenance to ensure integrity of data, including regular audits of client and program files, database troubleshooting and procedural testing. Facilitate external auditing as required.
  • Review and update the auditing project plan, and schedule with input from staff, team leads/supervisors, agency, and Impact Evaluation Team.


  • Act as a resource person for staff questions and concerns regarding the database. Maintain an accurate log of all request in the assigned tracking system.
  • Provide support for developing, editing and checking for design consistency in documentation, training modules, infographics and reports as required.
  • Collaborate and provide support to other members of the Impact Evaluation Team for data collection, entry and reporting as required.
  • Complete other administrative duties as required.

Skills & Personal Attributes:

  • Effectively join in and be a cohesive part of a team.
  • Sound judgement and the ability to work independently.
  • Demonstrate a friendly and approachable demeanour.
  • Comfortable speaking in front of groups.
  • Self-awareness and self-management.
  • Demonstrate ability to be engaging and enthusiastic when facilitating training.
  • Ability to confidently set boundaries and mitigate issues.
  • High level of professionalism, adaptability/flexibility, initiative and self-motivation.
  • Demonstrate creativity in developing and facilitating engaging training.
  • Excellent organizational and time management skills.
  • Sound judgement in maintaining a high degree of confidentiality.
  • An interest in lifelong learning along with empathy and insight.


Qualified applicants should click on Apply Now link below this posting to complete the Application Online Form along with uploading your cover letter and your resume to Human Resources Calgary at hr@cmha.calgary.ab.ca.

Successful applicants will be required to provide proof of education credentials upon hire and complete a criminal record check.

Thank you for your interest.

While we appreciate all the submitted applications, we will only
contact the candidates considered for this position.

We will post this position until suitable candidate is selected.

Job Category Employment Opportunity
Apply Now