Title Senior Clinical Lead – Post Discharge Transition and Supportive Living Programs
Location Calgary
Job Information

POSITION TITLE:           Senior Clinical Lead – Post Discharge Transition and Supportive Living Programs

JOB CLASSIFICATION: Post-Discharge Transition and Supporting Living Programs

JOB STATUS:                 Temporary (contract ends March 31 2021, with the possibility of an extension).

HOURS OF WORK:        28-35 hours per week

JOB SUMMARY:            Reporting to the Interim Project Leader, the Senior Clinical Lead oversees the Post-Discharge Transition (PDT) and Supportive Living programs leadership team. The Senior Clinical Lead also coaches frontline staff in supporting clients with developing their daily living and psychosocial skills while residing in group homes and affordable apartments.

Client Service Responsibilities

Program Management

  • To provide clinical supervision, support, and mentorship to the Team Leads of the PDT and Supportive Living programs and to frontline staff, as required.
  • To conduct interviews with potential clients and assess appropriate fit for the PDT and Supportive Living programs, and to assess current clients’ level of readiness to move on from the programs.
  • To support strong positive working relationships with funders through professional, courteous, solution-focused interactions and response.
  • To work effectively as part of a collaborative, multidisciplinary team to navigate decisions regarding client care with our partner agencies.
  • Facilitates regularly scheduled team meetings and provides staff direction on individual client service delivery.
  • Attends weekly Kardex and Nurse Meetings for the PDT Program, and Community Kardex meetings bi-weekly.
  • To review, research, and implement best practices in regards to working with individuals with mental health concerns.
  • To support and ensure that all required client data is entered into the database in a timely manner.
  • To review and utilize client outcome data in partnership with team members to inform client service delivery and ensure ongoing program development and evaluation.
  • To support and complete timely funder reporting requirements, and to support completion of other reports as required.
  • Ensures adherence to CMHA Program Policies and Procedures within the assigned Programs.
  • Provides regular supervision to staff and addresses any performance issues identified, in conjunction with the Interim Project Leader.
  • Participates in the recruitment of new program staff, in conjunction with the Interim Project Leader.
  • Coaches program staff on working alone legislation and safety concerns.
  • Consults on client and program related issues and facilitates their resolution.
  • Adheres to and supports the intake procedures relevant to the Program.
  • Advocates for clients, when necessary, to ensure they receive adequate care, support, services and information from the community as well as from CMHA.
  • Assumes client service delivery (caseload management) duties, as required.
  • Ensures that all clients receive adequate support and services as outlined in the Service Delivery Model.
  • Attends Senior Leadership meetings as required.
  • Responsible for financial statements, Visa statements and other expenses of the staff and program, and to ensure sound fiscal management practices are adhered to.
  • Supports with Accreditation Implementation.
  • Other duties as required

Organizational Leadership

  • Promotes the principles of Recovery Oriented Practice.
  • Promotes the principles of diversity and equity in all work-related duties, wherever applicable.
  • To participate as a responsible member of the agency.
  • To participate on committees as needed.
  • To serve as a professional, positive ambassador of the organization in public meetings and partnerships.
  • To serve as a positive, visible leader, modelling appropriate behavior to members of team and agency.

Additional Skills and Personal Attributes

  • Sound judgement and the ability to work independently and as part of a team.
  • High level of initiative and self motivation.
  • Self awareness and self management.
  • An interest in life long learning along with empathy and insight
  • Flexible and adaptable.
  • Creative problem solving.
  • Able to manage multiple priorities in a fast-paced environment.


  • A Master’s Degree in Clinical Social Work or Psychology.
  • Five years of experience working in the area of mental health plus five years supervisory experience, or an equivalent combination.
  • Experience working in both clinical and community-based settings is essential.
  • Skills in mediation and conflict resolution.
  • Valid driver’s license and a vehicle.
  • First Aid and CPR certifications.
  • Ability to provide On Call support on a rotating basis and occasionally cover a shift/work flexible hours.
  • Experience with Change Management.
  • Experience in navigating the accreditation process an asset.
  • Highly effective at conflict resolution, problem-solving and decision-making.
  • Self-directed and a fast learner.
  • Ability to assess micro and macro-level issues and to work collaboratively to address program development needs.


This job requires a mix of sitting, standing and moving, with a balance between computer-based work and verbal communication. The candidate may be required to balance priorities between different stakeholders.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.


Application Closing Date: Friday, August 7th, 2020

Qualified applicants should click on the “Apply Now” button below or submit a cover letter and resume to Human Resources at hr@cmha.calgary.ab.ca

While we appreciate all the submitted applications, we will only contact the candidates considered for this position.

Thank you for your interest.

Apply Now