IT Lead

May 13, 2022
Closing Date
The posting will remain active on the website until the position is filled.
Job Description
Full Time
Calgary, AB
Posting Type
  • Continuous Posting


Job Details

POSITION TITLE:               IT Lead


PROGRAM:                           Corporate Services


POSITION TYPE:                Permanent, Full-time


POSITION SUMMARY:     Reporting to the Senior Manager, Corporate Services, the IT Lead will assist in the development and execution of CMHA Calgary’s technology strategy and is responsible for the coordination of IT related projects within the organization.


REPORTS TO:                        Senior Manager, Corporate Services



  • Work closely with CMHA Calgary’s IT service providers, other support contractors, and internal resources to maintain IT processes and systems.
  • Encourage and support employees to leverage technology to increase operational efficiency and service to clients and stakeholders.
  • Assist in the forecasting and delivery of integrated IT needs.
  • Support with the development of business plans and budgets for upgrades and technology network and infrastructure solutions across the organization.
  • Identify, manage, and implement agreed upon process improvement projects.
  • Provide process improvement recommendations to better align with CMHA Calgary vision and mission and in response to department needs with a goal of maximizing return while reducing associated fees.
  • Lead teams through the evaluation and selection of IT systems.
  • Communicate with key process owners to gather requirements, document current state, and identify potential opportunities.
  • Contribute to the development of standard Project Management processes, procedures, and documentation at CMHA Calgary.
  • Act as project manager on a variety of technology projects.
  • Capture and report regular project status and progress to the project team and leadership, including raising risks and issues that could affect project outcomes.
  • Technical Support assisting users on-site and remotely with hardware and software issues including desktops, printers, tablets, mobile phones and business applications.
  • Any other duties required in the course of this agreement.


  • Able to determine how to best meet defined objectives and targets with reference to departmental responsibilities and organizational resources.
  • Possess a high level of interpersonal skills, ability to communicate effectively with diverse group of stakeholders including employees, volunteers, clients, and the public, including public speaking.
  • Strong issue and conflict resolution skills.
  • Project management experience, specifically in coordinating IT projects, is an asset.
  • Demonstrated working knowledge of multiple functions in a non-profit environment preferred.
  • Demonstrated knowledge of Office 365 products and a keen interest in technology.
  • Experience with budgeting processes and /or accounting experience is an asset.
  • Able to build and maintain lasting relationships with internal and external stakeholders.
  • Minimum of 5 years IT experience.
  • Software implementation experience.
  • Ability to manage competing priorities.
  • Strong attention to detail and excellent cross-functional communication skills.

The COVID-19 vaccination is a job requirement and a condition of employment. Offers of employment will be conditional upon proof of full immunization against COVID-19 with a Health Canada approved vaccine prior to the candidates’ start date.

How to Apply


 Application Closing Date: The posting will remain active on the website until the position is filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at

 We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Certifications and Affiliations
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I certify that the statements made by myself in this application are true, accurate and complete. I understand and agree that a false statement made either in this application or during the course of my candidacy for employment with CMHA Calgary may disqualify me from employment or result in dismissal. I also understand that any personal information that I have disclosed during the course of my candidacy or in my application for employment may be shared with members of the Hiring Committee, the CMHA Calgary HR department or appropriate members of the CMHA Calgary management team at any time during the course of my candidacy or thereafter, should I become employed by CMHA Calgary or not, for any reasonable employment purposes. *