Team Lead, Supportive Living

POSITION TITLE:                    Team Lead, Supportive Living

PROGRAM:                              Operations – Supportive Living (Group Homes)

POSITION TYPE:                     Permanent, Full-time

HOURS OF WORK:                 40 hours per week

POSITION SUMMARY:          The Team Lead plays a crucial role, providing information and support as individuals embark on their recovery journey. The Team Lead delivers and excellence in standard of care, while providing positive, compassionate service and problem-solving skills to help coach staff as they support our clients.

REPORTS TO:                           Program Manager – Post Discharge Transition & Supportive Living Group Homes

KEY SERVICE RESPONSIBILITIES AND SPECIFIC ACCOUNTABILITIES

• Coaching, supporting and supervision of weekend staff.
• Utilizing a team approach, guide staff with program objectives, expectations and interventions.
• Using a client centered, trauma informed approach to support clients on their recovery journey.
• Actively engaged in ongoing research on areas relevant to recovery framework with respect to suicide supports, trauma informed work, and mental health conditions and addictions.
• Providing hands-on support to teach clients daily living skills (cooking, budgeting, cleaning, time management etc.).
• Responsible for administrative items for the group homes.
• Deliver back up support to program intakes.
• Providing on call support and manage day to day incidents as they arise.
• Transporting clients if required.
• Utilizing case management principles to maintain knowledge of the clients in the six group homes.
• Occasional weekend/weekday shift required if there are no relief staff available.
• Facilitation of skill-building groups.
• Other duties as required.

ADDITIONAL TEAM RESPONSIBILITIES AND COMPETENCIES

• Work collaboratively with team members in the development of new, innovative services within the Supportive Living (Group Homes) program.
• Adhere to the definition and guiding principles of the Team Model.
• Promote the principles of diversity and equity in all work-related duties, wherever applicable.

QUALIFICATIONS AND SKILLS

• Bachelor of Social Work (BSW), Psychology or Human Services.
• Training at Diploma level with five (5) years’ experience.
• You have worked in the mental health field for over five (5) years and have a deep commitment to and understanding of the recovery model.
• You demonstrate deep respect not only for clients but for the teams you support, your peers and community partners.
• Must be able to be on call for some weekends (on a rotational basis with other Team Leads).
• Current CPR and First Aid certificates.
• ASIST training is considered an asset.

ADDITIONAL REQUIREMENTS

• Effective conflict resolution, problem-solving and decision-making skills.
• Recognizes and adheres to professional boundaries.
• Approachable, accessible and facilitates cooperation.
• Works effectively in a team environment.
• Able to engage in active listening and provide/accept constructive feedback.
• Is able to represent self and the agency in a professional manner.

APPLICATION INFORMATION

Application closing date: The posting will remain active on the website until the position is filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at careers@cmha.calgary.ab.ca.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.