Program Facilitator

June 1, 2022
Closing Date
The posting will remain active on the website until the position is filled.
Job Description
Calgary, AB
Posting Type
  • Continuous Posting


Job Details

POSITION TITLE:            Program Facilitator


PROGRAM:                      Operations – Community Education Team


POSITION TYPE:            Casual/Relief


POSITION SUMMARY:  The Program Facilitator is responsible for the delivery of recovery-oriented and prevention-focused group sessions to a variety of target populations including youth, adults, and multicultural Calgarians. The Program Facilitator will deliver courses and learning sessions within CMHA Calgary’s Recovery College, YouthSMART, Adult Learning, and Workplace Education services. Facilitation will support individuals in building personal recovery and resiliency, will utilize contemporary prevention education strategies, and will result in an increased knowledge of mental health concepts and improved help-seeking behaviors amongst participants.


REPORTS TO:                     Program Manager – Community Education and Wellness



  • Co-facilitate group recovery, peer support, and skill-building courses for people living with mental health and/or substance use concerns, virtually or onsite at the CMHA Calgary Recovery College, and within various other local community service providers.
  • Deliver Community Education sessions, virtually or in-person, within junior and senior high schools, post-secondaries, workplaces, and community settings.
  • Promote mental health literacy, prevention, and recovery while empowering participants to live interdependently as part of a supportive, engaged community.
  • Monitor delivery effectiveness, identify necessary content adaptations in “real-time”, tailor activities to involve a variety of group sizes, and utilize established curriculum to meet the unique needs of targeted populations.
  • Maintain program data entry in a manner that is timely and meets established agency standards.
  • Provide occasional support for other programmatic offerings, community events, wellness fairs, and information sessions as needed.


  • An undergraduate degree in a human services area (education, psychology, social work, nursing, public health, sociology).
  • Three years related experience, or an equivalent combination.
  • Superior facilitation, engagement, and rapport building skills, with the ability to deliver learning to diverse groups with limited preparation time.
  • Thorough understanding of issues related to mental health education, community capacity building, resiliency, recovery, peer-support, and strategies for people with lived experience of mental health and/or addiction concerns.
  • Demonstration of strong collaborative and relationship-building skills with key stakeholders, participants, and community supporters.
  • Cultural competency in working with diverse groups.
  • Knowledge of principals of youth and adult engagement, with excellent group instruction techniques, classroom management strategies, and communication skills towards youth, emerging adults, and adult learners.
  • Exceptional skills for virtual facilitation, including knowledge surrounding the functions and operations of various online platforms, and adaptation of activities for virtual delivery.
  • A deep commitment to the recovery model, harm reduction philosophy, strengths based and empowerment approaches, along with solid upstream prevention and promotion thinking.


  • A valid driver’s license, access to a reliable vehicle, and willingness to travel across Calgary and surrounding communities for session delivery is required.
  • Ability to work flexible shifts including daytime, evenings, and weekends is required.
  • Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Zoom is required.
  • Applied Suicide Intervention Skills Training (ASIST) and previous experience working with individuals in crisis or experiencing suicidal feelings is required.
  • Non-Violent Crisis Intervention (NVCI) training, CPR and First Aid training are considered assets.
  • Lived experience of mental health, and/or substance use concerns are considered assets.


  • Willing to co-facilitate, and facilitate sessions solo.
  • Flexible, adaptable, and outgoing.
  • Excellent time management and organizational skills, with a high level of initiative and self-motivation.
  • Able to engage in active listening, and provide and accept constructive feedback.
  • Effective conflict resolution, problem-solving, and decision-making skills.
  • Approachable, accessible, and facilitates cooperation.
  • Works effectively both independently and in a team environment.

The COVID-19 vaccination is a job requirement and a condition of employment. Offers of employment will be conditional upon proof of full immunization against COVID-19 with a Health Canada approved vaccine prior to the candidates’ start date.

How to Apply


 Application Closing Date: The posting will remain active on the website until the position is filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at

 We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Certifications and Affiliations
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I certify that the statements made by myself in this application are true, accurate and complete. I understand and agree that a false statement made either in this application or during the course of my candidacy for employment with CMHA Calgary may disqualify me from employment or result in dismissal. I also understand that any personal information that I have disclosed during the course of my candidacy or in my application for employment may be shared with members of the Hiring Committee, the CMHA Calgary HR department or appropriate members of the CMHA Calgary management team at any time during the course of my candidacy or thereafter, should I become employed by CMHA Calgary or not, for any reasonable employment purposes. *