Program Manager Outreach and Supportive Living Apartments

February 8, 2024
Closing Date
The posting will remain active on the website until the position is filled.
Job Description
Full Time
Calgary, AB
Posting Type
  • Employment Opportunity


Job Details

POSITION SUMMARY: Reporting to the Director of Operations - Housing, Outreach and Support Services, this role is also responsible for contributing to the strategic planning related to existing and future programs.

This role will focus on leading a highly skilled group of staff providing guidance, mentorship, and supervision to Team Leads and all supporting staff in the Independent Living Support, Continuing Connections, and Supportive Living Apartments Programs to ensure smooth operation of these programs and procedures.

REPORTS TO: Director of Operations – Housing, Outreach & Support Services




  • Build trusting relationships with internal and external stakeholders at all levels by modelling thoughtful, authentic, and adaptive leadership.
  • Contribute to building a culture of collaboration through providing guidance, coaching, and mentoring.
  • Demonstrate role-model behaviors that encourages a safe and wellness-oriented culture that is diverse, inclusive, equitable, engaging, and supports the vision and mission of CMHA.
  • Demonstrate strong emotional intelligence along with appropriate situational and conscious leadership skillsets.
  • Provide supervision, guidance, support, and mentorship to the Team Leads of each program as well as to frontline staff as needed to ensure smooth running of the day-to-day operations within the respective teams.

Independent Living Support, Continuing Connections, Supportive Living Apartments:

  • Ensure adherence to CMHA Calgary Program Policies and Procedures within the assigned Programs.
  • Ensure ongoing Program development, evaluation, planning and implementation.
  • Participate in contract discussions as needed along with financial management of the Programs through budget preparation and monitoring.
  • Work collaboratively with AHS counterparts and external stakeholders to support service delivery of programs.
  • Consult on client and program related issues and facilitate appropriate resolutions.
  • Ensure that all clients receive adequate support and services as outlined in the Service Delivery Model.
  • Ensure appropriate levels of staffing are available to meet client needs and participates in the recruitment of new program staff.
  • Conduct ongoing consultations with various internal CMHA-Calgary stakeholders to support CMHA-Calgary programs, strategic planning, and operational oversight.
  • Create and manage project work plans and revise as appropriate to meet changing needs and requirements for the Agency.
  • Facilitate, as needed, day-to-day operational aspects of a project to ensure completion of the project within determined timelines.
  • Assess project issues and identify solutions to meet project goals.
  • Proactively communicate project status, issues, and risks to the Leadership Team.
  • Work collaboratively with staff within the Agency and provide regular project status updates through established communication strategies.
  • In collaboration, develop effective evaluation of project objectives and goals.
  • Provides on call support to teams during afterhours/weekends.
  • Remain current with new policies, training, services, resources, and legislation applicable to the mental health community.
  • Identify and support quality improvement initiatives through use of data, observation, and feedback received from staff and clients.
  • Attend Senior Leadership Meetings/ provide departmental support as required.


  • Graduate Degree in a human services field. Consideration will be given for Bachelors level with extensive professional experience.
  • Minimum of five years’ experience in a program management role in social service. Non-profit experience would be an asset.
  • Knowledge of local mental health and/or addiction systems and community resources.
  • Excellent project management, scheduling, budgeting, and process mapping skills.
  • Demonstrated success in contributing to a high performing team through effective collaboration, coaching, and mentoring.
  • Strong leadership skills with the ability to build and manage teams, inspire others, as well as interact effectively with peers and senior leaders.
  • Excellent communication, interpersonal, and relationship building skills.
  • Commitment to the highest standard of integrity and professional conduct.
  • Strong organizational skills and the ability to quickly refocus priorities.
  • Excellent computer skills including Microsoft Office suite and the use of the internet.
  • Exceptional skills in working with large system operations and organizations.
  • Clinical understanding with good working knowledge of DSM – V diagnoses would be an asset.

How to Apply


Application closing date: The posting will remain active on the website until the position is filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

Certifications and Affiliations
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I certify that the statements made by myself in this application are true, accurate and complete. I understand and agree that a false statement made either in this application or during the course of my candidacy for employment with CMHA Calgary may disqualify me from employment or result in dismissal. I also understand that any personal information that I have disclosed during the course of my candidacy or in my application for employment may be shared with members of the Hiring Committee, the CMHA Calgary HR department or appropriate members of the CMHA Calgary management team at any time during the course of my candidacy or thereafter, should I become employed by CMHA Calgary or not, for any reasonable employment purposes. *