Scheduling Administrator

November 21, 2022
Closing Date
The posting will remain active on the website until the position is filled.
Job Description
Full Time
Calgary, AB
Posting Type
  • Employment Opportunity


Job Details

POSITION TITLE:                    Scheduling Administrator

PROGRAM:                              Operations – Supportive Living

POSITION TYPE:                     Temporary, Full-time (Maternity Leave Coverage until May 2024)

HOURS OF WORK:                 35 hours per week (Wednesday – Sunday)

Additional hours will be required during peak times, which may require an adjusted work schedule in order to meet deadlines.

POSITION SUMMARY:           The scheduler is responsible for preparing schedules and maintaining appropriate frontline staffing levels within our Supportive Living program. The Administrator possesses a positive attitude, is a reliable team-player, demonstrates excellent communication skills, solid customer service skills, efficient time management skills, strong attention to details and the ability to multi-task.

REPORTS TO:                          Program Manager, Operations – Supportive Living


  • Managing the staff resource supply and demand.
  • Coordinating the schedules to ensure proper coverage for the Supportive Living Staff, including late, appointments, sick, vacation and wellness, on call coverage, etc.
  • Tracking requests for time off.
  • Occasionally shopping/buying food or supplies needed in the supportive living programs.
  • Reviewing and verifying timesheets against current schedules.
  • In coordination with Human Resources, arrange program orientation and/or cross training shifts for new staff and provides coaching to staff regarding program procedures and best practices.
  • Working closely with the Outcomes team to ensure that staff have up to date training to pick up shifts
  • Assisting with additional program administration, reporting and scheduling meetings within team, monthly and quarterly.
  • Participating in community liaison meetings as required.
  • Working in partnership with our internal staff, community partners in scheduling to best accommodate the needs of the agency and the client populations served.
  • Providing excellent customer service by conducting call backs and responding to emails or texts in a timely fashion.
  • Other duties as required.


  • A university degree or diploma in human services area.
  • Successful candidate will have previous experience in calendar management including managing time and staff to ensure shifts are filled.
  • Advanced proficiency in Microsoft Outlook, Word, Excel, and/or other calendar management or scheduling software programs is needed.
  • Knowledge of Penelope scheduling system is an asset.
  • Able to work effectively and efficiently in a deadline driven environment.
  • Flexible and adaptable to support our supportive living 24/7 operations.
  • Strong time management skills.
  • You have worked in the mental health field for over two (2) years and have a deep commitment to and understanding of the recovery model.
  • You demonstrate deep respect for the teams you support, your peers and community partners.
  • You have an outgoing, friendly, and extroverted personality.
  • Must be detail oriented, proactive mindset in order to stay steps ahead of calendar changes.
  • Team player, self-motivated, and able to take direction.
  • Possess strong critical thinking, sound judgement and problem-solving skills.
  • Previous experience working in an interdisciplinary setting.
  • A valid driver’s license and access to a reliable vehicle is required.

The COVID-19 vaccination is a job requirement and a condition of employment. Offers of employment will be conditional upon proof of full immunization against COVID-19 with a Health Canada approved vaccine, prior to the candidates’ start date.

How to Apply


Application closing date: The posting will remain active on the website until the position is filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

Certifications and Affiliations
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I certify that the statements made by myself in this application are true, accurate and complete. I understand and agree that a false statement made either in this application or during the course of my candidacy for employment with CMHA Calgary may disqualify me from employment or result in dismissal. I also understand that any personal information that I have disclosed during the course of my candidacy or in my application for employment may be shared with members of the Hiring Committee, the CMHA Calgary HR department or appropriate members of the CMHA Calgary management team at any time during the course of my candidacy or thereafter, should I become employed by CMHA Calgary or not, for any reasonable employment purposes. *