Team Lead, Supportive Living Apartments (FT 37.5 hours)

May 5, 2023
Closing Date
This posting will remain active on the website until the position is filled.
Job Description
Full Time
Calgary, AB
Posting Type
  • Continuous Posting


Job Details

POSITION TITLE: Team Lead, Supportive Living Apartments

PROGRAM: Operations – Supportive Living Program (Apartments)

POSITION TYPE: Permanent, Full-Time

HOURS OF WORK: 37.5 hours per week

POSITION SUMMARY: The Team Lead plays a crucial role, providing information and support as individuals embark on their recovery journey. The Team Lead delivers an excellence in standard of care while providing positive, compassionate service and problem-solving skills to help coach staff as they support our clients.

REPORTS TO: Senior Program Manager, Operations – Housing, Outreach & Support Services


  • Using a client centered, trauma informed approach to support clients on their recovery journey.
  • Actively engaged in ongoing research on areas relevant to recovery framework with respect to suicide supports, trauma informed work, and mental health conditions and addictions.
  • Responsible for administrative items.
  • Conducts intake interviews.
  • Providing call support and manage day to day incidents as they arise.
  • Transporting clients if required.
  • Oversees day-to-day operations and provides guidance, instruction, direction and leadership to the team.
  • Supervises staff performance through service planning, monitoring staffing and workload issues, file audits, and ensuring a flow of clients through the program and services.
  • Maintains and services client caseloads.
  • Works collaboratively with the Senior Program Manager and the other Team Leads to ensure a smooth transition through the continuum of CMHA services and into the community.
  • Orientate and educates program staff in understanding mental health services and the services of other community mental health agencies.
  • Provides regular evaluation of staff performance and addresses any performance issues identified, in conjunction with the Senior Program Manager.
  • Provide educational coaching on working alone legislation and safety concerns.
  • Consults on client and program related issues and facilitates their resolution in conjunction with the Senior Program Manager.
  • Facilitates regularly scheduled team meetings and provides staff direction on individual client service delivery.
  • Advocates for clients, when necessary, to ensure they receive adequate care, treatment, services and information from the community as well as CMHA.
  • Maintains client record keeping systems to ensure collection of required client demographics and service information for statistical reports and funding reports.
  • Participates in community liaison meetings as required.
  • Other duties as required.


  • Adheres to the Framework of Support and Recovery Framework and guiding principles of CMHA.
  • Promotes the principles of diversity and equality in all work-related duties wherever applicable.
  • Participates as a responsible member of the agency.
  • Serves as a positive, visible leader, modelling appropriate behavior to members of team and agency.
  • Serves as a professional, positive ambassador of the organization in public meetings and partnerships.
  • Sound judgement and the ability to work independently and as part of a team.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • High level of initiative and self-motivation.
  • Self-awareness and self-management.
  • An interest in life-long learning along with empathy and insight.
  • Flexible and adaptable.
  • Approachable, accessible and facilitates cooperation.


  • Bachelors’ Degree in Social Work, Psychology, or Human Services.
  • Training at Diploma level with five (5) years’ experience.
  • You have worked in the mental health field for over Five (5) years and have a deep commitment to and understanding of the recovery model. You demonstrate deep respect not only for clients but for the teams you support, your peers and community partners.
  • Must be able to be on call for some weekends (on a rotational basis with other Team Leads).
  • Current CPR and First Aid certifications.
  • ASIST training is an asset.


  • Effective conflict resolution, problem-solving and decision-making skills.
  • Recognizes and adheres to professional boundaries.
  • Approachable, accessible and facilitates cooperation.
  • Works effectively in a team environment.
  • Able to engage in active listening and provide/accept constructive feedback.
  • Is able to represent self and the agency in a professional manner.

The COVID-19 vaccination is a job requirement and a condition of employment. Offers of employment will be conditional upon proof of full immunization against COVID-19 with a Health Canada approved vaccine, prior to the candidates’ start date.

How to Apply


Please include in your cover letter reference #230505-02 Team Lead, Supportive Living (37.5 hours) Apartments

Application closing date: The posting will remain active on the website until the position is filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at .

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

Certifications and Affiliations
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I certify that the statements made by myself in this application are true, accurate and complete. I understand and agree that a false statement made either in this application or during the course of my candidacy for employment with CMHA Calgary may disqualify me from employment or result in dismissal. I also understand that any personal information that I have disclosed during the course of my candidacy or in my application for employment may be shared with members of the Hiring Committee, the CMHA Calgary HR department or appropriate members of the CMHA Calgary management team at any time during the course of my candidacy or thereafter, should I become employed by CMHA Calgary or not, for any reasonable employment purposes. *