Resident & Corporate Experience Coordinator

POSITION TITLE:                           Resident & Corporate Experience Coordinator

LOCATION:                                    Calgary, Alberta

JOB TYPE:                                       Permanent, Full-Time

HOURS OF WORK:                        37.5 hours per week

POSITION SUMMARY:    This position will support the Corporate Services team and will be responsible for various aspects of project work and office management, along with financial, administrative, and IT tasks.

FUNCTIONAL RESPONSIBILITIES:

• Manage all front office communication and deliveries including faxes, voicemail, mail, and filing.
• Develop, implement, and maintain an inventory tracking process.
• Identify future requirements for large items such as computers, furniture, and/or appliances.
• Coordinator all staff and/or furniture moves across the agency, including booking movers and other required services to complete the move.
• Compile and maintain a preferred vendor list.
• Request quotes from vendors and work with Finance to incorporate into department budgets.
• Manage all storage facilities.
• Under the direction of the Senior Manager, Operations & Facilities, manage maintenance and service requests from CMHA Calgary worksites.
• Coordinate with the Health and Safety Committee (HSC) regarding documentation and program maintenance.
• Purchase necessary supplies for all CMHA Calgary worksites.
• Main support with financial and administrative tasks such as program fees and main office procedures.
• Manage housing software and ensure information is up to date, including move ins and move outs, payment management, maintenance tracking and monthly reports.
• Develop and implement workplace solutions to improve operational workflows.
• Oversee procurement processes, ensuring cost efficiency and adherence to organizational policies.
• Serve as a liaison with internal and external stakeholders, providing input in operational decision-making and project management.
• Other duties as required.

 QUALIFICATIONS AND SKILLS

• Post-secondary education in Human Services, Business Administration or related field is preferred.
• Minimum of five years’ experience. Office management and/or financial experience is an asset.
• Strong organizational and analytical skills with the ability to coordinate multiple tasks and determine priorities.
• Excellent computer skills including Microsoft Office Suite, Zoom, Outlook and database systems.
• Confidence to ask questions and seek clarity across all levels of staff and external parties.
• Strong knowledge of office procedures and practices.
• Superior writing, communication, and interpersonal skills.
• Ability to exercise good judgement, discretion, confidentiality, and professionalism.
• Awareness of mental health and addiction.

ADDITIONAL REQUIREMENTS:

• You demonstrate deep respect not only for clients but for the teams you support, your peers, and community partners.
• Flexible and adaptable.
• High level of initiative and self-motivation.
• Sound judgement and ability to work independently and as part of a team.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

APPLICATION INFORMATION

Please include the reference number #250213-Residential & Experience Coordinator in your email subject line of your application.

Application closing date: The posting will remain active on the website until the position is filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at careers@cmha.calgary.ab.ca.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.