Team Lead, Supportive Living -(FT 40 Hours)

POSITION TITLE:                    Team Lead, Supportive Living

PROGRAM:                               Operations – Supportive Living (Group Homes)

POSITION TYPE:                     Permanent Full -Time

HOURS OF WORK:                40hours per week (Monday-Friday 8:30pm-4:30pm)

POSITION SUMMARY:         The Team Lead plays a crucial role, providing information and support as individuals (adults) embark on their recovery journey. The Team Lead delivers and excellence in standard of care, while providing positive, compassionate service and problem-solving skills to help coach staff as they support our clients.

REPORTS TO:                         Program Manager – Supportive Living Group Homes

KEY SERVICE RESPONSIBILITIES AND SPECIFIC ACCOUNTABILITIES

• Coaching, supporting and supervision of staff.
• Utilizing a team approach, guide staff with program objectives, expectations and interventions.
• Responding to emergency situations, deescalating situations, problem solving, and connecting with various stakeholders as needed, etc.
• Liaising and working within the direction of the clinical team to support the needs of the clients.
• To liaise with community partners on a regular basis, to ensure collaborative efforts in assisting clients to meet their personal goals.
• Using a client centered, trauma informed approach to support clients on their recovery journey.
• Actively engaged in ongoing research on areas relevant to recovery framework with respect to suicide supports, trauma informed work, and mental health conditions and addictions.
• Providing hands-on support to teach clients daily living skills (cooking, budgeting, cleaning, time management etc.).
• Responsible for administrative tasks.
• Purchasing of essential items for the group homes.
• Deliver back up support to program as needed.
• Providing on call support which may include coming in on weekday/weekends when relief coverage cannot be found.
• Managing day to day incidents as they arise and reporting critical incidents as necessary.
• Utilizing case management principles to maintain knowledge of the clients in the group homes.
• Facilitation of skill-building groups.
• Other duties as required.

ADDITIONAL TEAM RESPONSIBILITIES AND COMPETENCIES

• Work collaboratively with team members in the development of new, innovative services within the Supportive Living (Group Homes) program.
• Adhere to the definition and guiding principles of the Team Model.
• Promote the principles of diversity and equity in all work-related duties, wherever applicable.

QUALIFICATIONS AND SKILLS

• Bachelor of Social Work (BSW), Psychology or Human Service or relevant diploma level with five (5) years’ experience.
• You have worked in the mental health field for over five (5) years and have a deep commitment to and understanding of the recovery model.
• You demonstrate deep respect not only for clients but for the teams you support, your peers and community partners.
• Must be able to be on call on a rotational basis with other Team Leads.
• Current CPR and First Aid certificates.
• ASIST training is considered an asset.

ADDITIONAL REQUIREMENTS

• Effective conflict resolution, problem-solving and decision-making skills.
• Recognizes and adheres to professional boundaries.
• Approachable, accessible and facilitates cooperation.
• Works effectively in a team environment.
• Able to engage in active listening and provide/accept constructive feedback.
• Is able to represent self and the agency in a professional manner.
• Valid driver’s license and a vehicle.

DISCLAIMER

As a member of our frontline team you will be exposed to emotionally charged and high stress situations.

Your role may involve emergency response direct interaction with distressed individuals and the management of critical incidents. It is essential that you demonstrate resilience, stress tolerance and ability to maintain composure under pressure.

CMHA Calgary is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

APPLICATION INFORMATION

Application closing date: The posting will remain active on the website until the position is filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at careers@cmha.calgary.ab.ca.

Please include the reference number #241028-01TLSLCFT in your email subject line of your application.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.