Pillar 17

Inclusive Integrated Client-Focused Model

In everything we do, CMHA Calgary wants to be that safe space for anyone to find the support and resources they need. In our Strategic Plan, this means that we need to ensure our programs follow an inclusive, integrated client-focused model, meeting people where they are at, supporting their individual journey, and providing navigation to other services where applicable.

We have continued our long-term partnership with Alberta Health Services through our Supportive Living and Post-Discharge Homes, our Continuing Connections support in long-term care facilities, and through our Independent Living Support programs.

This past year, we were excited to open our new Supportive Living Group Home (Pine Ridge), along with introducing Awake-at-Night staffing in certain homes.

Our teams continue to work to incorporate the Peer model throughout all of our programs and services, along with establishing warm transfers.

Pillar 17

Inclusive Integrated Client-Focused Model

In everything we do, CMHA Calgary wants to be that safe space for anyone to find the support and resources they need. In our Strategic Plan, this means that we need to ensure our programs follow an inclusive, integrated client-focused model, meeting people where they are at, supporting their individual journey, and providing navigation to other services where applicable.

We have continued our long-term partnership with Alberta Health Services through our Supportive Living and Post-Discharge Homes, our Continuing Connections support in long-term care facilities, and through our Independent Living Support programs.

This past year, we were excited to open our new Supportive Living Group Home (Pine Ridge), along with introducing Awake-at-Night staffing in certain homes.

Our teams continue to work to incorporate the Peer model throughout all of our programs and services, along with establishing warm transfers.

“I don’t know where I would have gone to live if I hadn’t come to (Supportive Living). It certainly gave me time to work on myself and realize that…you did have the skills, you just needed time to work on yourself to realize that you did have them all along.”

– Supportive Living Client

A conversation with Azucena Rocha Vielma, Team Lead, EDGE House Supportive Living

“The biggest work here for this program is to not just connect the clients back into the community, but it’s life skills. A lot of the individuals that are facing mental health, it happens that their life skills decrease, so it is giving them their power back. And we’re not giving it to them, we’re just participating in the development and we’re just part of it. So the idea is that when they are going back in the community, they are capable to live in a completely independent environment with life support, and they’re connected with community where they can succeed.

We start from the beginning. For instance, creating a schedule for them like waking up early in the morning and taking medication, the idea of being in constant contact with a clinical support, or different supports in the community. It doesn’t have to be just a clinical support. It could be going to school, attending Money Matters…whatever it is that’s going to help their own journey. All of this is with the client in mind.”

This year, we supported

184

Clients in our
Apartment program

59

Clients in our Post-Discharge
Transition Homes

50

Clients in our
Group Homes

Client Outcome Highlights

4.2%

Increase in clients' personal
confidence and hope

9.5%

Increase in clients not being
dominated by their symptoms